(1) In dtSearch Desktop/Network, click Options > Preferences > External Viewers, and check that you have "Standard" selected under "PDF viewing options."
#FIND IN ADOBE ACROBAT READER NOT WORKING PDF#
Alternatively, if you have an older version of Adobe Reader, you can download and install the latest version of Adobe Reader from PDF files appear as plain text instead of in Adobe Reader To repair your Adobe Reader installation, click Start > Control Panel > Programs and Features, click on Adobe Reader in the list of programs, and click "Repair". Usually doing a "Repair" on your Adobe Reader installation will fix this. The option to automatically run the 64-bit version of dtSearch Desktop if the 64-bit version of Adobe Acrobat is installed should be checked.Īdobe Reader is installed but PDF files open using another productĮach PDF viewer that is installed can take over the role of viewing PDF files in a browser window, so if you installed or used another product since you installed Adobe Reader, that product may have taken over the role."View PDF files in a separate Adobe Acrobat window" should not be selected.(2) Check these settings in dtSearch Desktop: In dtSearch Desktop, click Options > Preferences > PDF View Options: (1) Use the 64-bit version of dtSearch Desktop if you have 64-bit Adobe Acrobat installed, and the 32-bit version of dtSearch Desktop if you have 32-bit Adobe Acrobat installed. PDF files always open in a separate window To do this, run dtSearch Desktop and click Options > Preferences > PDF View Options, and check the option to "View PDF files as text". This is preferable to disabling Protected View generally because it lets you preserve the security benefits of Protected View on untrusted sites.Īlternatively, you can have dtSearch display PDF files as plain text (without using Adobe Reader). (2) Click the "Trust this host" banner that pops up the first time you open a retrieved PDF file. (1) Disable Protected Mode or Protected View in Adobe Reader, or When Protected Mode or Protected View are enabled, Adobe Reader blocks the plug-in. To change this setting, run Adobe Reader and click Edit > Preferences > Security (Enhanced). If you have the plug-in installed and PDF highlighting still does not work, you may have Adobe Reader "Protected Mode" or "Protected View" enabled. For information on this plug-in, please see To get the plug-in, install dtSearch version 7.71 or later, run dtSearch Desktop, and click Options > Preferences > PDF View Options > Configure Plug-in. To make hit highlighting work in Adobe Reader or Adobe Acrobat DC, X or XI, you will need dtSearch version 7.71 or later, and you will also need a dtSearch plug-in for Adobe Reader or Adobe Acrobat. PDF files appear normally but without hit highlighting This changes the mechanism used to load PDF files in dtSearch Desktop and sometimes resolves cases where the Internet Explorer security settings prevent the standard mechanism from working. (4) In dtSearch Desktop, click Options > Preferences > PDF View Options and un-check the box to "Use dtSearch Desktop toolbar to navigate hits in PDF files". (3) Open Adobe Reader and leave it open in the background while running dtSearch Desktop. Please see this Adobe page for additional troubleshooting suggestions: Click Start > Apps & Features, select the Adobe Acrobat or Adobe Reader version that is installed, click "Modify" and then "Repair". (2) Adobe Reader's web browser intergration may be damaged. The download is available from the Adobe web site, here: (1) If Adobe Reader DC is not installed, install it. Applies to: dtSearch Desktop PDF files do not open at all or appear as a grey box